Terms & Conditions

Welcome to Move by Serah! By purchasing and using our programs or services, you agree to the following terms:

1. General

  • These Terms & Conditions apply to all purchases made through our website.

  • We reserve the right to update or change these terms at any time.

2. Payments

  • All payments must be completed before accessing our programs.

  • Prices are listed in Egyptian Pounds (EGP) unless otherwise stated.

3. Online Coaching Follow Up

  • Clients enrolled in the Online Coaching program receive their weekly follow-up messages through WhatsApp.
  • To ensure that all messages are successfully delivered, clients must save the official Move Coaching number (+20 105 513 5002) in their phone contacts.

⚠️ Important: If the number is not saved, you will not receive any follow-up messages, as WhatsApp only delivers broadcast messages to contacts who have the sender’s number saved.

4. Shape Bundles Communication

  • Shape Programs include basic support inside the private Facebook Group made for program members.
  • In the group, you can ask questions about your workouts, exercises, or technique — and I’ll personally reply there.
  • Please note that Shape Programs don’t include WhatsApp support or personal follow-up messages.
  • Any WhatsApp messages sent by Shape Program clients won’t be replied to, so make sure to use the Facebook Group for all your questions. 💙

5. Refund Policy

  • Due to the nature of digital products and online programs, all sales are final. No refunds or cancellations are available once a purchase is confirmed.

6. Access to Programs

  • After payment, you will receive access details to your program via email.

  • You are responsible for keeping your login and links private. Sharing them is not allowed.

6. Health Disclaimer

  • Our coaching programs and diet plans are designed for lifestyle purposes only.

  • Always consult with a healthcare professional before starting any new fitness or nutrition program.

7. Intellectual Property

  • All content, including videos, PDFs, and materials, are the property of Move by Serah.

  • Copying, sharing, or reselling our content is strictly prohibited.

8. Limitation of Liability

  • Move by Serah is not responsible for any injury, health issues, or results that may occur from following our programs.

  • Participation is at your own risk.

9. Start of Subscription

The client’s subscription begins one day after the program is delivered.
For example: If the program is sent on 15/11/2025, the official subscription start date will be 17/11/2025.
The subscription duration is calculated based on this date, not the payment date.

10. Contact

For any questions, please contact us at:
📧 move.by.serah@gmail.com
📞 +201055135002